Shipping & Returns

General guidelines:

  • We will accept all exchanges and returns within 30 days of the date the item was delivered to your door from Elev8 Glass Gallery.

  • We accept all manufacturer defects, damage as exchanges or returns.

  • This does not cover damage from shipping. If you want insurance on your items over $50 than please add insurance during shipping. We move fast so make sure to mark this option during checkout so that it doesn’t go out the door with no insurance.

  • All product must be new and unused to qualify for exchanges or returns. If this is a functionality problem then that normally qualifies for warranty or damage replacement.

  • In order to make a return please login to your account page and request a return for your specific order.

  • We want to keep your business and work things out. We will provide a Free Shipping Label for all exchanges or store credit. For a full refund simply fill out the request form and buy a return label to ship your product back to us.

Return/Mailing Address:

7th Floor Vapes LLC

Attn: Elev8 Glass Gallery Returns
1450 Aviation Way

Colorado Springs, CO 80916

  • If you submit for a exchange or store credit, but change your mind in the middle, we will have to refund your money minus the shipping & handling costs. Handling costs are no fun, so let’s avoid it by submitting the right request the first time around.


Items to address:

  • All Glass Wear

    • We cannot accept any used glass for exchange or return. So please do not experiment, try to use or try to use then clean your product prior to sending it in for exchange or return. If you think you do not like your glass received, then let us know before it is too late! If you send us a used piece of glass it must be dismissed and thrown away! We don’t want to do that, so let’s work together, and make sure this doesn’t happen.

  • Elev8 Premier

    • Elev8 Premier glass has the same return requirements as “All Glassware”, but has some extra protection options.

    • If you want to know more about extended warranties, and repair programs please check out our “Phoenix Oath.”

  • Electronic Devices

    • All Electronic Devices have their own individual warranty and.  If you need service you will have to contact the manufacture.  Of course we are here to help with that if you need any help.

    • Please read all warranty information before submitting for a return or exchange.

    • If your issue does not fall under the warranty information for you unit, then request for an exchange or return.

  • Apparel

    • Apparel should be unworn or have no marks of use before exchanging or returning it.  If it does we will not accept it back.  The items must have all tags affixed.  

    • If your items are stained, stinky, stretched out, ripped, or otherwise than they are considered “Worn.”

  • Consumables:

    • We can only accept exchanges on consumables and strictly if they are unopened/untouched. Sorry for no returns on this one, maybe in the future.

By continuing you accept the Terms & Conditions and verify you are 18+ years old.

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