So your favorite piece had an accident. Well, look no further because Elev8 has you covered. We work directly with Elev8 Premier and their 20+ years of glassblowing abilities in doing repairs.
THIS IS FOR A BASIC REPAIR SUCH AS A BROKEN JOINT, A SIMPLE CRACK OR A BROKEN NECK. IF THE ITEM IS LIKE WHAT IS IN THE BELOW IMAGES, YOU NEED TO CALL US. IF YOU ARE IN DOUBT, CALL US
Our team of blowers will always try their best to repair each bong or rig we receive, with love and attention to detail, but there are unknown unknowns that we can not foresee. Sometimes leading to a piece that may not always make it. The good news is we are over an 80% success rate, which is very high for the glass bong or water pipe repair industry.
- There is a $60 minimum charge to fix a water pipe or rig and must be paid before work is performed. If the glass does not make it, 2/3rd of the deposit will be refunded. We hope you understand that even if we take in the glass and it does not make it, we had to put in the labor to try to fix it along with all the energy and fuel to get the glass to an end point. Again this is a minimum charge. If when we get it and it will need more work, we will let you know. We are not responsible for shipping back to you if you send it and it costs more to repair, and you opt to not repair it.
- Our turn-around period for repairs is 2 weeks, however, we usually get things fixed in much less time.
- There is a chance that there will be marks left on the glass due to repairs. We will always do our best to minimize repair marks, but sometimes it is unavoidable.
- All glass MUST be cleaned of all oils, resin or anything else that makes the glass dirty. We can not repair a piece that is dirty and we will refuse to repair if we receive dirty glass. Please make sure all the glass is clean when sent in or brought in for repairs.
If your glass is dirty there is a $25 cleaning fee. Do not send any dirty glass in the mail.